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About Panduit Corp.

Panduit is a world-class developer and provider of leading-edge solutions that help customers optimize the physical infrastructure through simplification, agility, and operational efficiency. Panduit's Unified Physical InfrastructureSM (UPI) based solutions give enterprises the capabilities to connect, manage and automate communications, computing, power, control and security systems for a smarter, unified business foundation. Strong relationships with technology leaders complemented with its global staff and unmatched service and support, make Panduit a valuable and trusted partner.

History of Growth

Established in 1955, Panduit has grown steadily, becoming an industry leader with sales over $500 million, 3,500 employees and more than two million square feet of facilities. Panduit has expanded from its initial headquarters facility in the Chicago suburb of Tinley Park, IL, to multiple U.S. locations, as well as plants and sales subsidiaries throughout the world.

Organized for Customer Service

Panduit is a decentralized organization operating under strong centralized control. We are structured into product divisions, each with a complete staff that designs and manufactures Panduit products. As a result, customers' needs and applications are quickly identified, understood and addressed.

Leading Edge Design and Manufacturing Technologies

Panduit is committed to utilizing leading edge design and manufacturing technologies to provide the highest quality products to our customers. Our Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) systems and state-of-the-art Rapid Modeling equipment allow engineers to take new product designs from art-to-part in a matter of hours! Additionally, computerized engineering tools such as Finite Element Analysis (FEA) and Mold Flow Analysis assure robust, high quality product designs right from the start.

After modeling of the part is complete, ultra-precise machine tools proceed to fabricate the necessary production tooling. This process shortens the design-to-product cycle, drastically reducing new product lead times. Producing innovative products of the highest quality, and at the lowest possible cost, is what drives us to constantly seek out and implement the best design and manufacturing technologies available.

Quality -- "First Among Equal" at Panduit

At Panduit, product and service quality and reliability are given the highest priority. All personnel within our organization are dedicated to providing our customers with products and services that will meet their needs - every time - because we know that is the best way to run a business. Each Panduit employee receives training in quality methods and Panduit's quality principles. Management and individuals at every level are engaged in designing, producing and improving quality products and processes, helping to earn our customers' preference for doing business with Panduit.

Panduit's continued investment in technology and employee development has driven our reputation as the quality leader in our industry. Award-winning customer service and innovative products have fueled Panduit's growth. Top-down commitment to quality ensures our future performance.

Each Panduit manufacturing facility maintains a quality management system consistent with its products. In addition, they each maintain ISO 9001 certificates awarded by respected third-party registrars, along with certifications to other applicable industry quality standards. Beyond conformance to those international and industry standards, we adhere to our own stringent quality and reliability requirements and those of specific customers.

Panduit's global quality systems are intertwined with our environmental management systems. Consequently, we also maintain certification to ISO 14001. Thus Panduit constantly acts to preserve and improve the global environment while creating the quality goods and services that our customers expect.

Panduit's Sales and Distribution Network Encompasses the World

The Panduit sales specialists represent the company to distributors and end users around the globe. They are thoroughly trained to provide accurate product information as well as the latest technical information. Our worldwide network of electrical, electronic and communication distributors ensures local availability of the complete line of PANDUIT® products, allowing customers to meet their just-in-time requirements.

Panduit distributors receive special training that includes internet based, CD-Rom, video and hands-on presentations of product features, specifications and application data. Distributors are supported with an extensive merchandising program and factory inventories that are ready for immediate shipment.

Customer Service... Going Beyond the Ordinary

When you look beyond our company's products, what do you find? The real heart and soul of what drives us. Panduit's high -quality products are thoroughly supported by a customer service group that is dedicated to our distributors. Our customer service personnel are determined to help our distributor partners be as successful as possible.

Take Panduit's Centralized Customer Service, for instance. Our distributors receive immediate, personal response from a certified customer service representative with no recorded messages.

  • Knowledgeable, live assistance 11-1/2 hours per day
  • "One Call Does It All" service - our customer service personnel are trained to answer the vast majority of customer questions regarding products as well as stock checks, order and shipment tracking, competitive cross-references, claims assistance, literature and sample orders
  • Central warehousing which provides our customers with one shipment and one invoice per order
  • Industry leading shipping performance (96% of A and B parts ship complete in first shipment in 2 days or less) and personalized distribution "Report Cards" to measure it
  • Complete dock-to-stock order processing
  • EDI, VMI and PAN-SERVE electronic commerce programs
  • Panduit has World Class service performance with a global target error rate of 100 PPM or less. We make every effort to ensure our distributors receive the best service available.

As a result, Panduit Distributors are the best in the industry...and we are going to extraordinary measures to keep it that way.

Panduit... A World-Class Company

To meet the challenges of our expanding Network and Electrical markets worldwide, Panduit has invested in extensive R&D, manufacturing, logistics, sales and marketing operations around the globe.

Progressive Research and Development

Panduit's commitment to advanced R&D is second to none in our industry. Leading edge products and performance leadership require significant investment in product and manufacturing technology. Advanced analytical modeling and prototyping capabilities allow our experienced engineering teams to define the "state of the art". Driven by an understanding of emerging applications and close contact with our customers and partners, who are global leaders in defining the future, our technical teams transform a customer need into a product reality with industry leading features.

New products are the "life blood" of Panduit. Our dedication to research and development drives us to employ the best people and provide them with the best tools and training in the world... resulting in industry leading products.

Panduit Global Manufacturing and Logistics

Panduit has World Class manufacturing capabilities in the U.S. with seven plants serving the America's and overseas markets. In addition, Panduit has a growing base of international manufacturing facilities located around the globe to provide superior service to our customers. With manufacturing facilities in Costa Rica, China, Netherlands and Singapore, we are well positioned to meet the most demanding service levels.

All of Panduit's manufacturing facilities are ISO 9000 and ISO14001 certified. Each of these locations are linked together using a single order management system to optimize our global capabilities. This includes: e-mail, forecasting, sales, logistics, engineering, manufacturing and quality assurance.

In addition to our outstanding manufacturing capabilities, Panduit has one of the most extensive logistic supply chains in our industry. With twelve global warehouses supporting all product requirements, our ability to service our customers is truly world-class.

Our distributors have real-time access to orders placed through these facilities, including order status, expedites, and tracking. Combined with our EDI, VMI and PAN-SERVE systems, channel partners have immediate access to the most up-to-date order information around the world.

Unlimited Opportunity for The Future

The growth of the network and electrical markets offers unlimited potential for Panduit. We are taking part in this growth by developing both existing and new markets throughout the world and broadening our product lines to meet the expanding requirements of our customers.

And to achieve these objectives, Panduit:

  • Encourages the highest quality performance through continuous improvement in employee development.
  • Directly links employees to the success of Panduit; success translates to employee career growth opportunities, funds for continued education, training and development and the ability to invest in future product research and development.
  • Intensifies the relationships with distributors and end-user customers in all markets
  • Adopts the strongest, most promising manufacturing technologies while expanding CAD/CAM and CIM/JIT engineering, tool and die and production capabilities.

last modified: December 05, 2013   Printer Friendly   Top